Frequently asked questions

This website and the webshop are are provided by Kikidoo Fingerschutz. Find more information in the Impressum and our Conditions of Business

You simply look around in our range of goods for sale. If you like a product and you would like to purchase it, click on the button   Add to Cart .

With this action one piece of the product is added to your shopping cart and the cart view is openend. You may now change the quantity or remove the product from your shopping basket again, by filling out the appropriate fields and clicking the  Update  button.

If your personal shopping cart contains products, a box containing your shopping basket is displayed on the left side menu.

To complete and mail your order please choose the option  View Cart  in this box. This opens the shopping basket view again, where you can check your order for completeness.

To continue, please click the button  Checkout . You are redirected to a secure SSL connection after that.

Next choose, whether you want to register a new customer account or sign in with your existing account. Registration isn't mandatorily, you can alternatively order without an account by filling in your dispatch address details. However the customer account offers some advantages, like order status supervision, which you cannot use without an account.

Please choose from the offered dispatch and payment options in the following pages. We also ask you to read our Conditions of Business and to accept them.

As soon as your details are complete and checked you can push the button  Confirm Order . Your order is processed after that. After a few moments the confirmation message appears on your screen. Moreover, you will receive a confirmation mail to your e-mail address.

No, you can order also without an account by filling in the details of your address. In this case your data is only stored and processed for this order. Registering offers, however, some advantages, like the live status supervision of your order, which are not availablel without registering.

The different payment possibilities are defined in the shop and depend on your place of residence or the dispatch address which you give. This means, that not all options might be available to you.

At present we offer the following possibilities

• Credit Card (VISA or MasterCard)
  Your credit card data is transmitted through SSL secured connections and  used exclusively to  carry out your order.
• Cash in Advance:
  account: 02700814060, Steiermärkische Sparkasse, BLZ: 20815
  IBAN: AT082081502700814060
  BIC: STSPAT2G
  Please transfer the total amount given on your confirmation mail to our account without discounts.  As payment purpose indicate the order number from the confirmation mail.
  The order is carried out as soon as we receive the amount on our account.
• Cash on Delivery:
  You pay the total amount on delivery to the delivery person. An additional COD fee (at the moment € 2.60) is charged for this option.

The transportation costs are dependent on the shipping weight and on the dispatch address which you give. We send your order by Austrian post. The weight dependent transportation costs are calculated at checkout and are displayed on your confirmation mail.

Your order is  processed immediately. You should receive your order normally within 3 to 7 working days. We will immediately contact you, if a longer delivery time has to be expected.

Customers who are consumers as defined in the Austrian Consumer Protection Act are entitled to withdraw from distant (e.g. concluded by fax, e-mail, web shop, telephone, …) contracts (or a submitted distant selling order) within fourteen business days after receipt of the ordered goods. It is sufficient, if the declaration of rescission is mailed without detail of reasons within this period.

Iin the case of the resignation please return already received shipments to us. In return we will  refund the purchase price. Please notice that there isn't a right of withdrawal at items which are damaged  or impaired by use traces.

Please check every delivery at receipt for completeness and possible transportation damages and claim these immediately . If a defect should occur or become visible later, please make contact with us. We will try to replace the product or refund the price in accordance with our warranty regulations as noted in our Conditions of Business.

Questions regarding our Conditions of Business, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the shop menu.